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Shipping & Returns

Payment

We use Paypal for all payments online. Paypal has an international reputation for easy payment processing and great customer service. They have an excellent dispute resolution centre and a trusted buyer protection policy (not that you will need it with us!).

We can only process an order once your payment has been cleared by Paypal. Credit Card purchases are generally instant. Bank Transfers can take 3 to 5 working days.

Should you require another form of payment (eg. Cheque), please contact us.

Shipping

We have a flat rate shipping of $8.00. For orders above $50, we will even waive the shipping fee - yes 100% free shipping!

Delivery times may vary but you should normally expect to receive your chopsticks within 5 business days.

* International rates will differ. A shipping quote will be automatically calculated when you place your order

Returns

We love our chopsticks so much that we're absolutely, positively sure that you will too. We believe Edison Chopsticks™ are the best children's training chopsticks on the market and you will be amazed how well they work in teaching your kids to eat with chopsticks. 

If you're not 100% satisfied, that's okay too. Simply let us know within 14 days of receiving your order and we will provide a 100% product refund. Simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.